Notice #2498

eve to eve calls cutting out

We have been supplied a hot-fix for this and this will be applied next week.

Apologies for the inconvenience.

We're aware of an issue affecting a small number of calls made between eve users - the calls cut out after 30 seconds or so.

We're working to get this fixed and should have an update by tomorrow morning.

This is only affecting a small percentage of calls and calls to and from other networks are unaffected.

Apologies for the inconvenience!

Previous Incidents

[Resolved] Some ADSL connections down

This incident lasted 1 hour and 28 minutes.
Mon, 14 Aug 2017
14:24:45 UTC

We're aware of an issue affecting a very small number of ADSL customers.

We're really sorry about this and we're working to get this sorted ASAP.

We'll post updates here as we have them.

15:53:26 UTC

This is now fixed and all connections are back online.

We've been advised that this was caused by a DNS routing issue on the upstream provider's side. We're hoping for more information about this.

Please accept our apologies for any inconvenience caused.

No further notices from the past 7 days.